Our philosophy “to delight” our customers has been the cornerstone to our success in the Heating and Cooling business for the past 35 years. Here is a sampling of what our customers have said about us over the years. We have thousands more we are happy to share with you upon request. Many thanks to all of our customers who have taken the time to share their experience with us!
To My Friends at Suburban Heating & Cooling
Hank and James installed my new furnace. I was never before so delighted to receive such a professionally competent crew of installer personnel. I was so surprised to find the “two person/one mind” concept still exists today. Despite the heavy snow and extremely constrained work environment, they were quite optimistic and diligent to accomplish the mission at hand. Their customer service attitudes were above reproach. Hank and James displayed qualities of harmony and camaraderie I hadn’t seen since my military days. On a scale of one to ten, I would rate their mutual skill sets and overall performance a modest eleven. Please pass my sincere thanks on to them for both a very pleasant experience….AND a job well done!
– Robert L
To Whom It May Concern,
I have been in the sales and service business for over 30 years and it very rewarding to see a company like Suburban Heating and Cooling take pride and value in their customers from the start of the sale through the installation of my new furnace and air conditioner. I want to thank Keith, Hank and Shawn for making this purchase of my new furnace and a/c unit a wise decision to purchase it from Suburban Heating and Cooling. I am looking forward to refer your company, Suburban Heating and Cooling, to my friends and neighbors.
I just wanted to take this moment to explain to you how delighted my family and I are at the work that your crew did on our behalf. Brian did a fabulous job while keeping the goal of entire project in mind. His patience and courteous nature only indicates that you have an excellent employee on your hands! To say the least, I am shocked at how much more efficient the new system is for our house. If you are ever in need of a reference, please do not hesitate to use our home as such. We will gladly open our doors.
-Jeff and Christi W.
Dear Mr. Anderson:
I wanted to tell you that I was very happy with the work of your installation crew, Joe and Hank. They were both very professional, friendly, and they cleaned up after themselves. The A/C unit is very quiet, compared to the old unit, and it’s cooling down the house. Please feel free to use me as a reference. In addition, there are many houses in our sub with old systems and I’ll refer anyone looking into replacements.
Dear Jon Anderson,
A team of your technicians installed a high-efficiency Bryant furnace and air-conditioning system at our residence. This crew, composed of Joe, Mike and Terry, was outstanding. It was a very difficult installation, and they accepted each new challenge in a very professional manner. Joe insisted on a neat, well-tailored job, giving me full confidence that we will enjoy year of trouble free service from this equipment. You must be proud to have such dedicated employees. Thanks again, Jon. Given the opportunity, I would be pleased to recommend Suburban Heating & Cooling to any prospective customer.
We would like to thank you for the excellent service we received. Your sales rep, Jon Anderson, responded quickly to our request for an estimate and we feel your pricing was very fair. We must also thank your excellent installer, Joe and James. Both of these gentlemen were professional in every way, did and excellent job, were very friendly and did a complete cleanup. We would not hesitate doing business with Suburban in the future.
-Carol and Hank M.
Dear Suburban Heating & Cooling,
I had a new gas furnace and central air conditioner installed yesterday. I wanted to complement your installation team, Joe and Bryan. They did a very professional job, every wire and pipe is neat and tied down. The unit looks good enough to show off. They left the area neat and clean, leaving the space better than it was before their arrival. They explained how the unit works and how to set the programmable thermostat. Again, thank you for a great job. I will be happy to recommend Suburban Heating & Cooling to anyone needing a new furnace and/or air conditioner.
We would like to thank you for your assistance with the selection and installation of our new Bryant furnace and air conditioning units. We appreciate your professional help in present heating and cooling option in making a selection to fit our needs and budget. The three service men sent were professional, courteous, and knowledgeable. They were considerate of our desires for positioning the equipment at installation ad insisted on our complete satisfaction. We are extremely happy with our new furnace and air conditioner and their installation. Thanks again to you and the entire crew.
-Chris and Terry C
I just wanted to send this short note along to express what a terrific job Hank and Shawn did with the installation of my air and heating systems. Hank and Shawn were timely, kept a clean work area, were eager to please, and worked very diligently. Each worked independently – and together – whenever necessary. Both had a total grasp on the system, and were pleasant and patient in explaining any question that either my wife or I had. When the job was finished, their work areas were completely cleaned. Thanks again for your help, I will certainly refer you to my friends and family.
Suburban Heating and Cooling,
I just had a new air and furnace unit installed yesterday. Hank, Shawn, and James were the installers that came out and I wanted to let you know that they were fantastic, the most professional crew I’ve ever seen. Please thank them again for me, they were awesome.
Count on me as a very satisfied customer from the first sales call to the complete installation. Your organization gave me the confidence that I had made the right decision! Your crew of Hank and Mike did an exceptional job of installation- right on schedule. There clean up of the basement and yard was beyond the call of duty.
I wanted to take this opportunity to thank you for your very professional and well done service you and your company provided for me. You went out of your way to investigate the problem with my furnace to find that the heat exchanger was still under warranty. Other service companies quoted me for a new furnace at a high cost to me without even mentioning that the heat exchanger might still be under warranty. With so many reports in the media about the “bad” service companies out there, it is commendable and should be noted that you and your company, Suburban Heating, provide quality and honest service. You can be assured that I will not only recommend your company, but I will use your company from now on.